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FAQ
We provide a range of shipping options including ocean freight for large shipments, air freight for faster deliveries, and express courier services (UPS, DHL, FedEx) for urgent parcels. This ensures flexibility depending on your timeline and budget.
Yes, we manage both Full Container Load (FCL) for large volumes and Less than Container Load (LCL) for smaller shipments. LCL allows you to share container space, making it a cost-effective option for smaller orders.
Ocean freight typically takes 20 to 40 days depending on the origin in China and the destination port in the US. We provide options for faster shipping routes if needed, though this may affect costs.
Yes, we offer seamless door-to-door services to Amazon FBA warehouses, handling everything from pickup in China, customs clearance, and final delivery. This ensures that your products arrive on time and meet Amazon’s requirements.
Absolutely. We handle all aspects of customs clearance in both China and the US, ensuring compliance with local regulations and avoiding unnecessary delays. We keep you informed throughout the process.
We assist in calculating duties and taxes upfront and make sure everything is properly declared to US customs. This helps avoid unexpected costs or penalties, ensuring a smooth import process.
Yes, we specialize in consolidating shipments from various suppliers across China into one shipment. This helps reduce costs and simplifies logistics by minimizing the number of shipments you have to track.
Air freight is faster, usually taking 5 to 10 days, but it’s more expensive than ocean freight. Ocean shipping, while more affordable, takes longer—typically 20 to 40 days. The choice depends on your delivery timeline and budget.
We offer professional packaging services tailored to the nature of your goods, especially for fragile or high-value items. We ensure that your products are securely packed and properly labeled to withstand transit and meet import/export standards.
Yes, we provide real-time tracking for all shipments, allowing you to monitor your goods at every stage of the shipping process. This transparency helps you stay updated and manage your supply chain efficiently.
Yes, we have warehouses in Los Angeles that offer storage, transloading, and fulfillment services. We can hold your stock, prepare it for Amazon FBA, or handle deliveries directly to your customers.
Express services like UPS, DHL, and FedEx offer faster delivery, typically within 3–7 days, but at a higher cost. Pricing depends on the size, weight, and destination of your shipment, and we offer competitive rates based on your needs.
We proactively monitor shipments and keep you informed of any potential delays. In case of issues like customs hold-ups or weather disruptions, we work directly with authorities and carriers to resolve them as quickly as possible.
Yes, we handle labeling and packaging according to Amazon’s FBA guidelines or specific retailer requirements. We ensure that your goods are properly labeled, packed, and ready for smooth acceptance by fulfillment centers.
We can do both! We can either pick up from your supplier or have them send the goods directly to our warehouse.
Absolutely! We offer door-to-door shipping by air or sea freight, including full container services and customs clearance all handled by us.
Yes, we have warehouses, and if you’re shipping with us, warehousing storage is free.
We use UPS, FedEx, and DHL, so it usually takes 3-5 days for delivery.
Of course! We can consolidate goods from different suppliers into one shipment to save you costs.
Our main location is in Shenzhen, Guangdong, and we also have branches in Hong Kong. Additionally, we have warehouses in various cities like Shenzhen, Guangzhou, Fujian, Ningbo, Shanghai, Yiwu, Dongguan, and Qingdao.
When we receive your goods, our warehouse staff will double-check the packaging. If it’s not secure enough, we will repackage it to ensure safe delivery.
